FAQ

Is the packaging discreet?

Very important question and the answer is YES!  We use standard packaging such as bubble mailers and plain boxes.  The only information on the outside label will be “PH Apparel”.

How will the charge appear?

Your purchase will appear as “ph-apparel.com” on your credit card / bank statement.

About Shipping and Deliveries 

Pornhub Apparel orders ship from Rhoade Island in the United States.

Most orders are fulfilled within 24 hours. Please allow that extra time when estimating your delivery date. 

It can take up to 48 hours for tracking information to show up in a carrier’s tracking system. We will email you a tracking number as soon as it’s ready to ship.

Can’t find your tracking number?

We’ll send you an email with a tracking number after your order has shipped. Please allow 48 hours for fulfilment time. 

Customer Support won’t have additional delivery information, but we can help you locate your tracking number and to report delivery issues. You can reach us at store@pornhub.com.

Have a question or need help with your order?

Our Customer Support team is available to help and can be reached by contacting store@pornhub.com

Out of stock items

The stock available on our website reflects what is available for purchase. Pornhub’s “Core Collection” is restocked regularly. Collaborations and Limited Editions are not restocked. We recommend signing up for our newsletter (available from the home page). We send notifications when new collections are available and when popular items are back in stock.

RETURN, EXCHANGE AND REFUND

Please take a look at our Retruns page before contacting Customer Support.

Addresses written in symbols

Our shipping facilities may have put your order on temporary hold because they would need your address information to be written out in Latin characters. For address and other contact information, please use types of fonts that are understood internationally.  Avoid any typography using glyph.

We try our best to reach you by email in a timely manner when this happens. Or you can email us at store@pornhub.com to update your information as soon as possible, so we can get your order shipped out.

Unsuccessful delivery attempt 

In this situation, the package is brought back to the local post office location closest to your delivery address and from there it can be picked up. You will need to contact your local post office to arrange a pick up, or sometimes they may offer to schedule another delivery attempt.

Will there be customs duties due on delivery?

We are not responsible and cannot guarantee/calculate the potential additional charges of duties/custom fees that may incur when the items are shipped to you. Apologies for the inconvenience but any additional charges are out of our control and cannot be refunded. If you are ordering from outside of the United States, you should expect to pay duties on receipt of your package.

PAYMENT

If your payment is declined, please follow these steps:

Information: Verify that all your credit card information is accurate.

Insufficient funds: Check with your bank or your credit card issuer to see if you have sufficient funds, or to raise your credit limit.

Wrong address: You may be entering the wrong address without even knowing it. Our payment processor uses address verification for all charges and will refuse a charge if you enter the wrong billing address.

Credit card on “hold” by bank:  Sometimes a bank will refuse a charge because the attempted purchase is not a normal or expected purchase for the customer. Banks have automated fraud detection systems that looks for suspicious purchases. Call your bank to ensure that your card has not had a “hold” put on it because it suspected that the charges you have been attempting were fraudulent. If you’ve tried calling your bank, asked about everything on this page, and your credit card still isn’t being accepted, please email us at store@pornhub.com and we will do our best to assist you.

Completed transaction without receiving order confirmation

This is definitely unusual.  In the event of such problem, please send us a an email at store@pornhub.com with a copy of your credit card statement and we will assist you in order to resolve the issue.