FAQ
Is the packaging discreet?
Very important question and the answer is YES! We use standard packaging such as bubble mailers and plain boxes. The only information on the outside label will be “PH Apparel”.
How will the charge appear?
Your purchase will appear as “ph-apparel.com” on your credit card / bank statement.
About Shipping and Deliveries
Pornhub Apparel orders ship from Rhoade Island in the United States.
Most orders are fulfilled within 24 hours. Please allow that extra time when estimating your delivery date.
It can take up to 48 hours for tracking information to show up in a carrier’s tracking system. We will email you a tracking number as soon as it’s ready to ship.
Can’t find your tracking number?
We’ll send you an email with a tracking number after your order has shipped. Please allow 48 hours for fulfilment time.
Customer Support won’t have additional delivery information, but we can help you locate your tracking number and to report delivery issues. You can reach us at store@pornhub.com.
Have a question or need help with your order?
Our Customer Support team is available to help and can be reached by contacting store@pornhub.com
Out of stock items
The stock available on our website reflects what is available for purchase. Pornhub’s “Core Collection” is restocked regularly. Collaborations and Limited Editions are not restocked. We recommend signing up for our newsletter (available from the home page). We send notifications when new collections are available and when popular items are back in stock.
RETURN, EXCHANGE AND REFUND
Please take a look at our Retruns page before contacting Customer Support.
Addresses written in symbols
Our shipping facilities may have put your order on temporary hold because they would need your address information to be written out in Latin characters. For address and other contact information, please use types of fonts that are understood internationally. Avoid any typography using glyph.
We try our best to reach you by email in a timely manner when this happens. Or you can email us at store@pornhub.com to update your information as soon as possible, so we can get your order shipped out.
Unsuccessful delivery attempt
In this situation, the package is brought back to the local post office location closest to your delivery address and from there it can be picked up. You will need to contact your local post office to arrange a pick up, or sometimes they may offer to schedule another delivery attempt.
Will there be customs duties due on delivery?
We are not responsible and cannot guarantee/calculate the potential additional charges of duties/custom fees that may incur when the items are shipped to you. Apologies for the inconvenience but any additional charges are out of our control and cannot be refunded. If you are ordering from outside of the United States, you should expect to pay duties on receipt of your package.
PAYMENT
If your payment is declined, please follow these steps:
Information: Verify that all your credit card information is accurate.
Insufficient funds: Check with your bank or your credit card issuer to see if you have sufficient funds, or to raise your credit limit.
Wrong address: You may be entering the wrong address without even knowing it. Our payment processor uses address verification for all charges and will refuse a charge if you enter the wrong billing address.
Credit card on “hold” by bank: Sometimes a bank will refuse a charge because the attempted purchase is not a normal or expected purchase for the customer. Banks have automated fraud detection systems that looks for suspicious purchases. Call your bank to ensure that your card has not had a “hold” put on it because it suspected that the charges you have been attempting were fraudulent. If you’ve tried calling your bank, asked about everything on this page, and your credit card still isn’t being accepted, please email us at store@pornhub.com and we will do our best to assist you.
Completed transaction without receiving order confirmation
This is definitely unusual. In the event of such problem, please send us a an email at store@pornhub.com with a copy of your credit card statement and we will assist you in order to resolve the issue.
GIFT CODES
How do Gift Codes differ from Coupon Codes?
Coupons Codes provide a discount on the items in your cart, by percentage or set value. Gift Codes act like a store credit, with all or part of the balance applied to the current order.
What if I don’t use all my Gift Code balance?
Keep your code! You can enter it again later to apply the remaining balance to a future order.
Can I use multiple Gift Codes at the same time?
You can enter up to five individual Gift Codes at checkout and combine their balance towards your order.
Can Gift Codes be combined with other Coupons?
Yes! Enter the coupon code first to apply the discount to your order. Next, enter your Gift Code(s) to apply towards the balance.
What if my order’s total exceeds the available balance of my Gift Code?
Any excess amount will need to be paid by Visa or Mastercard during. There are no other payment options available. If you do not have access to a credit card, your cart total must be less than the value of the Gift Code in order to bypass the payment processor.
I didn’t complete my order, but my Gift Code balance was used up.
No problem, just contact us at store@pornhub.com with your Gift Code and we will release the hold.
I’ve entered my code but I don’t want to complete the order right now.
Click the “Remove” button next to the code value in your shopping cart and it will be removed.
How can I check the balance of my Gift Code?
- Visit PornhubApparel.com and add one or more items to your shopping cart that exceed the original value of the Gift Code.
- Go to the Checkout page and enter your Gift Code in the Coupon code box. The remaining balance will be shown below the cart’s sub-total.
- If the Gift Code value displayed is less than the Shopping Cart total, that is your remaining balance.
- If you don’t plan on using your credit now, click the “Remove” button to release it.